Terms & conditions

A. GENERAL TERMS

1. Introduction

This website is the online store for trading used furniture and items through the Internet, owned by the company 'Perasmenes Agapes,' headquartered in [Piraeus], VAT number: 144775144, Tax Office: A Piraeus, email: perasmenesagapesantiques@gmail.com and registration number GEMI 119299709000, which for the purposes of this document will hereinafter be referred to as the COMPANY.

These General Terms and Conditions of Use for the website and the purchase of products/services from the COMPANY's online store (hereinafter referred to as the 'Terms of Use and Transactions' or 'Terms of Use') establish the terms and conditions for navigating the website, as well as its use and the online store, and govern the sales contract concluded for the purchase of products from the online store.

It is expressly stated that the maintenance of the website perasmenesagapesantiques.com by the COMPANY does not constitute an offer to enter into a sales contract with any USER. In case of disagreement with any of these Terms of Use, you are required to refrain from any actions on the COMPANY's website, including merely browsing it. Any action taken on the online store, such as browsing or purchasing products from the COMPANY, is considered as unconditional acceptance of these Terms of Use and Transactions.

Your use of this website and any transactions on our online store are done at your sole responsibility.

For the purposes of this document, you will be referred to as the USER (whether a member or not of this page).

2. Way of website usage

a.Before browsing the website, the USER is required to read and comply with the terms and conditions governing its use, which are binding and accepted unconditionally as stated by the COMPANY. It is expressly agreed that the COMPANY is not liable for any damage or loss suffered by the USER or any third party due to the USER's failure to properly adhere to the website's terms of use.

b. The USER who makes a purchase of products/services through this website warrants and accepts that they meet the legal requirements for entering into a contract and that they are an adult.

c.The COMPANY offers the USER of this website the option to register, if desired, as a member (REGISTERED USER-MEMBER) by providing certain details, specifically name, surname, email, and password, while also requiring verification of the password. By creating a registered user account, the USER has the option, if desired, to receive informational emails about product/service prices, new products, offers, etc., from the COMPANY.

3. Hypelinks - Links

This website may include hyperlinks or links to websites that do not belong to the COMPANY. The COMPANY expressly states that it bears no responsibility for the content of these external websites, which are governed by their own terms of use that the USER should carefully read before browsing any of them.

4. Τροποποιήσεις

The COMPANY reserves the right to unilaterally modify or update these Terms of Use, within the bounds of the law, and the USER acknowledges this right of the COMPANY.

The COMPANY reserves the right to modify or discontinue, in whole or in part, any content on the website (including but not limited to texts, images, product descriptions, etc.) without notice, as well as to restrict access to parts or the entire website. Use of the website following such modifications will be considered as acceptance of the Terms of Use as amended. 

5. Disclaimer of Liability

The COMPANY is not responsible to the USER if, for any reason, the website is unavailable at a given time or for any period. The COMPANY notes that the website may display technical errors affecting the presentation of content (such as photos, prices, texts, etc.) due to reasons beyond its control and commits to making efforts to resolve these issues as quickly as possible.

6. Ownership of Rights

All content, logos, and software on the website are intellectual and/or industrial property of the COMPANY or third parties contractually associated with the COMPANY. The content of the website is provided to the USER solely for personal use and under no circumstances for public or commercial use. The COMPANY expressly states that the USER may save, print, and display the content provided by this website exclusively for personal use. The USER is not permitted to publish, handle, distribute, or otherwise reproduce, in any form, anything appearing on this website. Furthermore, the USER may not modify or create derivative works based on any software or accompanying documents provided by the website perasmenesagapesantiques.com

No license or consent is granted for the USER to use the COMPANY's trademarks in any manner, and the USER agrees not to use these trademarks contained on this website or any similar symbols. It is expressly agreed that the USER will not use the name or website of the COMPANY in any way that may cause any harm or damage to the COMPANY or a third party, for which the USER will be solely responsible for rectifying.

7. Storage – Printing of Terms

The USER has the option to store and/or print the entirety of the Terms of Use of this website for transaction security.

8. Contact Options

For any questions or complaints regarding the application of the terms of use on this website, the USER can contact us via email at perasmenesagapesantiques@gmail.com

9. Privacy Maintenance

a. The COMPANY expressly guarantees that it has taken all necessary technical and organizational measures to safeguard the confidentiality, integrity, and availability of all USER data, in compliance with the European Data Protection Directive. For the operation of the online store, the COMPANY uses and continuously updates the subsystems required for the smooth and proper functioning of the system. Examples include backup systems, security measures, virus protection, and protection against malicious actions, etc.

b. Additionally, the COMPANY adheres to all security rules for safe access by each USER to the registered member account they may have created, in accordance with the provisions mentioned in section 2c above.

However, upon creating the account, the USER promises to implement all necessary security measures to ensure the confidentiality of their account details. The COMPANY states that it is not liable for any damage or loss arising from the USER's failure to adhere to proper security protocols. Therefore, each USER must ensure to securely log out of their account after any communication and protect their account details from being disclosed to any third parties. In case of loss or any form of disclosure of the secret password to a third party, the USER must immediately inform the COMPANY via email at perasmenesagapesantiques@gmail.com

B. WEBSITE / ONLINE STORE SERVICES

I. PROVISION OF INFORMATION

The information provided by this Website is complete, accurate, valid, and up-to-date, whether concerning the identity of the COMPANY or the products and services offered by its online store. These guarantees are subject to potential technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of the Website or due to force majeure.

The online store has taken all necessary technical and other measures to ensure the prompt updating of the availability and sizes of our products. However, it expressly reserves the right regarding the accuracy of the quantities and sizes of products available in the online store.

II. MEMBER REGISTRATION

1. Registration

Your registration as a Member is optional To make a purchase from our online store, registration as a Member is optional. The registration process is quick and simple: After adding a product/service to your cart and choosing to proceed to checkout, the system will automatically guide you to register as a new Member if you wish. By entering the requested personal details [e.g., first name and last name, address, postal code of your current primary residence or headquarters, phone number, valid email address, and in the case of a company, the company name, address, profession, VAT number, and tax office] and accepting the present Terms of Use and Transactions, we will send you an email to the provided email address. After you confirm receipt and follow the relevant instructions, you become a Member of our website and we activate your personal Member Account. Registration and membership are free, personal, non-transferable, and non-assignable. You are responsible for the information you provide, and the COMPANY relies solely on your statements regarding your personal information, which you provide voluntarily. The personal information you provide during your registration as a Member is processed by our COMPANY exclusively for the purpose (a) of creating your Account on our website, through which you can track the status of your order, view your transaction history, etc. (b) of our communication with you regarding our transactions (e.g., to ensure the ability to communicate with you, to complete, send, and deliver your order, for payment, and for secure financial transactions) and ( c ) to send you, based on the information you provided, informational, advertising, and promotional material regarding the products and services of our COMPANY, including those related to our third-party partnerships, if you have selected such an option. Regarding the collection and processing of your personal data, the terms and conditions of the Privacy Policy of the website apply.

2. Your Account

The information provided during your registration as a Member must be complete, truthful, and up-to-date. In the case of registering a legal entity as a Member, the contact person's name and the full name of the legal entity must be provided. In the event of any changes to your information, the Member is obligated to promptly update the website with their new details to ensure that they are always complete and accurate. By registering according to the above, you give your explicit consent for the collection and processing of your data based on these Terms of Use and Transactions and the Privacy Policy of the perasmenesagapesantiques.com the Terms and Policies, you declare that you have read, understood, and fully and unconditionally accept them. You have the right to withdraw your consent for the collection and processing of your personal data provided to us as described above at any time, by canceling your membership through the sending of a related email to the address perasmenesagapesantiques@gmail.com You have the ability, at any time, to access your data, or you can also request at any time the immediate deletion or correction of your data, or the temporary suspension of its use by the perasmenesagapesantiques.com, the restriction or non-disclosure of your data, by following the same email procedure mentioned above. In any case, your data is retained by our COMPANY only for as long as you are a registered Member of perasmenesagapesantiques.com. Your personal data is not disclosed to any third parties and is managed exclusively by the COMPANY.

All personal information collected through the website’s specific electronic form is absolutely necessary for the provision of the aforementioned services, and your registration indicates your full consent.

C. TERMS OF SALE/ RETURN

C!. TERM OF SALE

1. Ability to purchase online
Through our website, with simple and understandable steps, the USER can order and complete the process of remote online sales of the products and/or services of the COMPANY. To make a purchase, the USER must select the products and/or services they wish to buy based on the detailed and clearly indicated method provided on our website. For the purchase to be completed, the USER can do so either as a guest or as a REGISTERED USER/MEMBER.
2. MEMBER Update
Before placing an order, it is useful for the USER to be thoroughly informed about the essential details and terms of the sales contract for the products and/or services, which are provided for their information at the relevant stage/section before the purchase is completed.
3. Legal framework for online purchases
The terms included in this chapter titled "TERMS OF SALE" govern, alongside and simultaneously with the full terms of use of the website and the applicable legislation, the purchase of products and/or services through the internet from this electronic store.

The USER acknowledges that, before making a purchase, they have read all of the above terms and accept their content.
4. Products/ Services Features
The basic characteristics of the products and/or services for sale are displayed on this website in the relevant section. Due to technical reasons related to the website, the browser, or accessing the website via a mobile phone, there may be partial discrepancies between the displayed product and the actual product, such as differences in color representations. The COMPANY is not responsible for any such discrepancies.
5. Order proccess
a. To complete the purchase of products and/or services, you must follow the steps below:

1. Select a section of the website and then choose the type of product.
2. View the product(s) that interest you or the description of the services. In the description, you can find useful information such as the composition, reference code, price, or details about the terms of the offered service, as well as available sizes/designs and colors.
3. Select a service or product, the quantity, and the color (if the selected product is available in multiple colors/designs), and add the item to the cart. Then, you can choose whether to continue shopping or to complete the order.
4. If you wish to continue shopping, repeat the process. Otherwise, if you want to complete the order, you can proceed either by creating an online account or by placing a quick order without registering.
5. Choose your payment method: PayPal, Credit/Debit Card, or Bank Transfer to our account.
6. Carefully read the order confirmation.
7. Click on the icon to accept the terms and conditions, which you must read and agree to before selecting the "payment" icon.

b. It is understood that, before completing their order, the USER can cancel or modify details of their order (quantity or type of product/service). In any case, the COMPANY advises the USER to perform a detailed check of the order details before selecting the "payment" icon.

c. Όταν ο ΧΡΗΣΤΗΣ τελικά προβεί σε μια παραγγελία, θα λάβει άμεσα την επιβεβαίωση μέσω ηλεκτρονικού ταχυδρομείου, με την οποία θα επιβεβαιώνεται η παραλαβή της παραγγελίας από την ΕΠΙΧΕΙΡΗΣΗ. Σημειώνεται ότι η παραλαβή εκ μέρους του ΧΡΗΣΤΗ δεν σημαίνει ότι η παραγγελία έγινε αποδεκτή από την πλευρά της ΕΠΙΧΕΙΡΗΣΗΣ και ότι έχει συναφθεί η σύμβαση της πώλησης του παραγγελθέντος προϊόντος.

d. Subsequently, the USER will receive an email confirmation that the order has been sent and that the request for the purchase of the product/service has been received. In the case of a product purchase, the confirmation will include the shipping code from the courier company, so the USER can track the location of the ordered products. After the payment is completed, the sending of the second email by the COMPANY is considered as the conclusion of the sales contract for the service and/or the specifically mentioned products included in the dispatched order. If any amount has been paid for a product/service not included in the dispatched order, or if the USER does not receive a second email confirmation of shipment, that amount will be refunded to the USER.
6. Accurate declaration of USER details
 All the information provided by the USER during their order must be true and accurate. To avoid inadvertent errors, it is advisable for the USER to review all the details of their order before completing it.
7. Prices - Stock
The cost of products may vary. The COMPANY states that all prices listed on the website are subject to these changes, and the USER will be duly informed of them. Furthermore, the products and/or services of the COMPANY are available subject to stock availability, of which the USER will be duly informed.
8. Right to refuse the order
Although the COMPANY has made every effort to ensure that both the characteristics and prices of the products and/or services are accurate, it reserves the right to refuse an order for products/services that mistakenly have incorrect characteristics or prices, such as due to typographical errors or technical faults in the operation of the page, or for any other reason.

The COMPANY retains the same right in the case of an order with a very high price, as well as the right to contact the USER.

Σε κάθε περίπτωση, η ΕΠΙΧΕΙΡΗΣΗ δηλώνει ότι διατηρεί το δικαίωμα να επικοινωνήσει με το ΧΡΗΣΤΗ προκειμένου να διασφαλιστεί η ομαλή εξέλιξη της ολοκλήρωσης της εκάστοτε παραγγελίας. Επιπλέον, η ΕΠΙΧΕΙΡΗΣΗ διατηρεί το δικαίωμα κατά τη απόλυτη κρίση της να επικοινωνήσει ειδικά στην περίπτωση προσώπου που δεν έχει παραλάβει.

9. Payment ways
α. Paypal. Ο ΧΡΗΣΤΗΣ που πραγματοποιεί αγορές μέσω του ηλεκτρονικού καταστήματος της ΕΠΙΧΕΙΡΗΣΗΣ έχει δυνατότητα να πληρώσει μέσω PAYPAL.

For the specific terms of use of PAYPAL, as defined by PAYPAL, the COMPANY recommends that the consumer read them before choosing to pay using this payment method for the ordered products and/or services.

b. Payment with credit or debit card. The user has the option to pay with Visa and Mastercard credit cards only in person at our physical store.

c. Transfer to bank account. Deposit the amount of money into the following available account of the COMPANY.

It is essential to include your full name and the order code as the reason for the deposit on the bank slip:

Bank: PIRAEUS BANK
Bank Account: GR82017210300051
IBAN: GR8201721030005103103656194
Holder: [FLAMPOURIS GEORGIOS]

After making the deposit, you will need to send the deposit receipt by email to the address: flampour@gmail.com
* Orders that have been paid via bank transfer are dispatched after payment has been received.

** Deposit of funds into a bank account in specifically provided cases, at the sole discretion of the COMPANY, following communication with the USER and if this option is chosen by the COMPANY.

10. Shipping and Delivery

a. For shipping and delivery of orders within Greece

aa. Delivery Time:

The COMPANY will deliver the products to the USER at the address specified through the partnering courier company within 3-5 days from the day of receiving the second confirmation email.

b. For shipping and delivery of orders except from Greece

baDelivery Time:

i The COMPANY will deliver the products to the USER at the address provided by the USER through the partnering courier company within 10 days from the day of receiving the second confirmation email, if the delivery is to a country within the European zone where the COMPANY is able to ship products and ii. The COMPANY will deliver the products to the USER at the address provided by the USER through the partnering courier company within 10 days from the day of receiving the second confirmation email, if the delivery is to a country outside the European zone where the COMPANY is able to ship products.

c.The COMPANY declares that it bears no responsibility for orders that were sent to an incorrect address without its fault.
11. Order records
Η ΕΠΙΧΕΙΡΗΣΗ  ενημερώνει ότι τηρεί ηλεκτρονικό αρχείο των εκάστοτε παραγγελιών, στο οποίο ο ΧΡΗΣΤΗΣ δύναται να έχει πρόσβαση.
12. Δικαιώματα ΧΡΗΣΤΗ
It is expressly agreed that the USER has the right to a replacement of the product or a refund, etc., in accordance with the relevant provisions regarding the sale of articles in Articles 534 et seq. of the Civil Code, adhering to all related rules in case of a defective product or lack of agreed-upon quality, provided this is verified after the returned product is inspected by the COMPANY. Among other requirements, it is necessary to present the sales receipt and the goods in their original packaging.
13. Storage – Printing of Terms
The USER has the option to store and/or print the entirety of the Terms of Sale of this website for transaction security.

Γ2. ΟΡΟΙ ΕΠΙΣΤΡΟΦΗΣ

I. Withdrawal from the purchase
1. Withdrawal rights
Ο ΧΡΗΣΤΗΣ που θα προβεί σε εξ αποστάσεως αγορά προϊόντων ή/και των υπηρεσιών της ΕΠΙΧΕΙΡΗΣΗΣ μέσω του ηλεκτρονικού καταστήματος έχει, τηρουμένης της σχετικής νομοθεσίας, δικαίωμα να υπαναχωρήσει από την αγορά και να επιστρέψει το προϊόν ή τα προϊόντα ή/και τις υπηρεσίες που αγόρασε, σύμφωνα με την περιγραφόμενη στο παρόν κεφάλαιο (I) διαδικασία, με την εξαίρεση των προϊόντων ή/και των υπηρεσιών που προβλέπεται από την σχετική νομοθεσία (πχ. συμβάσεις υπηρεσιών μετά την πλήρη παροχή της υπηρεσίας, εάν η εκτέλεση άρχισε με την προηγούμενη ρητή συγκατάθεση του καταναλωτή, την προμήθεια αγαθών που κατασκευάζονται σύμφωνα με τις προδιαγραφές του καταναλωτή ή σαφώς εξατομικευμένων, την προμήθεια αγαθών τα οποία μπορούν να αλλοιωθούν ή λήγουν σύντομα κτλ.).
2. Deadline for exercising the right of withdrawal
Ο ΧΡΗΣΤΗΣ έχει δικαίωμα να υπαναχωρήσει από την αγορά στην οποία προέβη χωρίς να αναφέρει τους λόγους του εντός 14 ημερολογιακών ημερών από την ήμερα που ο ίδιος ή τρίτο πρόσωπο που έχει υποδειχθεί από αυτόν αποκτήσει τη φυσική κατοχή του προϊόντος ή από την ημέρα σύναψης της σύμβασης για υπηρεσίες ψηφιακού περιεχομένου.
3. Method of exercising the right
To exercise the right of withdrawal as mentioned above, the USER must notify the BUSINESS within the above-mentioned deadline by either: Using the withdrawal form template titled "Return Request" (which can be saved or printed by clicking here), or Filling out the aforementioned form, a copy of which will be received along with the product packaging, and sending it to the BUSINESS, or Making any other clear statement indicating the USER's unequivocal intention to withdraw from the purchase. Specifically, in the case of sending the withdrawal notice electronically, the USER will receive immediate confirmation of receipt of this withdrawal.

4. USER responsibility
The USER is only responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics, and functioning of the goods.

5. USER obligations
a.. Ο ΧΡΗΣΤΗΣ έχει υποχρέωση να επιστρέψει τα αγαθά/υπηρεσίες χωρίς αδικαιολόγητη καθυστέρηση και οπωσδήποτε εντός 14 ημερολογιακών ημερών από την ημέρα που ανακοίνωσε στην ΕΠΙΧΕΙΡΗΣΗ , σύμφωνα με τα ανωτέρω την απόφαση του να υπαναχωρήσει από τη σύμβαση. Η ως άνω προθεσμία τηρείται εάν ο ΧΡΗΣΤΗΣ στείλει πίσω τα αγαθά πριν από την εκπνοή της προθεσμίας των 14 ημερολογιακών ημερών.

b.The products must be returned in the condition in which they were received by the USER, along with the packaging. Furthermore, to accept the withdrawal, the special markings (labels) should not have been removed from the products, and the sales receipt must be returned.

c.In the case of a refund by bank deposit to the USER's account, the USER is required to specify the bank account number in the withdrawal declaration, to which the BUSINESS will return the funds.

6. BUSINESS Obligations

a. Η ΕΠΙΧΕΙΡΗΣΗ θα επιστρέψει κάθε δαπάνη που έλαβε από τον ΧΡΗΣΤΗ, χωρίς αδικαιολόγητη καθυστέρηση και οπωσδήποτε εντός 14 ημερολογιακών ημερών από την ημέρα κατά την οποία ενημερώθηκε για την απόφαση του ΧΡΗΣΤΗ να υπαναχωρήσει από τη σύμβαση. Η επιστροφή των χρημάτων από την πλευρά της ΕΠΙΧΕΙΡΗΣΗΣ θα γίνει με την χρήση των ιδίων μέσων πληρωμής, που ο ΧΡΗΣΤΗΣ χρησιμοποίησε για την αρχική συναλλαγή.

b.. Η ΕΠΙΧΕΙΡΗΣΗ μπορεί να παρακρατήσει την επιστροφή του τιμήματος των προϊόντων μέχρι να λάβει πίσω τα αγαθά ή μέχρι ο ΧΡΗΣΤΗΣ να παράσχει αποδείξεις ότι έστειλε πίσω τα αγαθά, όποιο από τα δύο συμβεί πρώτο.

7. Cost and method of return
Ο ΧΡΗΣΤΗΣ επιβαρύνεται με το κόστος επιστροφής των προϊόντων που επιστρέφει, κάνοντας χρήση εταιρίας ταχυμεταφορών της επιλογής του. Στις περιπτώσεις επιστροφής προϊόντων από χώρα εκτός Ευρωπαϊκής Ένωσης υπάρχει πιθανότητα να επιβληθούν έξοδα εκτελωνισμού.

8. Exceptions for withdrawal right
Ρητώς συμφωνείται, ότι ο ΧΡΗΣΤΗΣ δεν έχει δικαίωμα να υπαναχωρήσει από τη σύμβαση στην περίπτωση κατά την οποία έχει αγοράσει προϊόν από το οποίο έχουν αφαιρεθεί τα απαραίτητα προστατευτικά και οι ετικέτες του, καθώς επίσης και σε περίπτωση που έχει αλλοιωθεί ουσιωδώς η μορφή/σύστασή του. Επιπλέον, δεν προβλέπεται δικαίωμα υπαναχώρησης για τα προϊόντα ή/και τις υπηρεσίες που προβλέπονται από τη σχετική νομοθεσία (βλ. ανωτέρω).

ΙΙ. Αίτημα αλλαγής (αντικατάστασης προϊόντος)

1. Ρητώς συμφωνείται, ότι η ΕΠΙΧΕΙΡΗΣΗ θα κάνει δεκτά αιτήματα αντικατάστασης προϊόντων μόνο για λόγους που αφορούν τους λόγους αντικατάστασης προϊόντος και πάντα με την επιφύλαξη διαθεσιμότητας αποθεμάτων εντός χρονικού διαστήματος δεκατεσσάρων ημερών από την παραλαβή του προϊόντος.

a. In this case, the USER is obligated to complete and send to the email address flampour@gmail.com The USER must complete and send the request for a product exchange (replacement) to the email address, indicating the product codes they wish to exchange as well as the color, size, or other desired characteristics. Within 48 hours, they will receive an email informing them whether their request has been accepted. In this case, the USER is responsible for the shipping costs of returning the products to the BUSINESS, which should be sent along with the payment receipt. The BUSINESS will then return the new product to the USER at its own expense using its partner courier company.

b. The BUSINESS provides the USER with the right to request a replacement of the products purchased through the online store not only through the online store but also at physical stores, provided that the corresponding product code is available at the specific physical store. In any case, the USER is required to present the retail receipt at the store they visit. In this case, the BUSINESS recommends that the USER contact the BUSINESS and the respective store before visiting in order to check the availability of the products.

2. Τα προϊόντα πρέπει να επιστραφούν στην κατάσταση την οποία τα παρέλαβε ο ΧΡΗΣΤΗΣ και με τη συσκευασία. Περαιτέρω για να γίνει αποδεκτή η αντικατάσταση δεν θα πρέπει να έχουν αφαιρεθεί οι ειδικές σημάνσεις (οι ετικέτες) και είναι αναγκαίο να επιστραφεί το παραστατικό πώλησης.
3. Exceptions: Ρητώς συμφωνείται,ότι ο ΧΡΗΣΤΗΣ δεν έχει δικαίωμα να υπαναχωρήσει από τη σύμβαση στην περίπτωση κατά την οποία έχει αγοράσει προϊόν από το οποίο έχουν αφαιρεθεί τα απαραίτητα προστατευτικά  και οι ετικέτες του, καθώς επίσης και σε περίπτωση που έχει αλλοιωθεί ουσιωδώς η μορφή/σύστασή του.
4. It is expressly agreed that if the USER wishes to exchange products purchased through this website for other products for reasons unrelated to the product replacement terms and subject to stock availability, they must follow the withdrawal procedure from the purchase (as described above). This involves returning the product according to the requirements outlined in the relevant paragraph (obligations of the USER) and then proceeding with a new purchase.

D. MISCELLANEOUS PROVISIONS

Any modification of these terms can be made only in writing and will be valid only if documented in this manner.

Οι παρόντες όροι χρήσης ισχύουν εντός των πλαισίων που ορίζουν οι σχετικές κατά νόμο διατάξεις. Οποιοσδήποτε όρος καταστεί αντίθετος με την ισχύουσα νομοθεσία παύει αυτοδικαίως να ισχύει.